Yesterday, I had the most amazing online shopping experience…
…and today and wanted to give a shout out to an online shop called “Follow That Thread.”
On Sunday, I was updating and organizing all of my AURIfil Mako Cotton Thread colors in my carrying case so that they would reflect the AURIfil Color Card exactly.
I had 5 empty holes in my thread case! For an OCD shopper like me, that is totally unacceptable! Some of you might remember that I posted a photo of my thread filled case on Mark Lipinski’s Fan Page on Facebook.
On the search, I contacted some local quilt shops who carry AURIfil and came up empty handed. (Don’t get me started on one of the shops – I called, gave the AURIfil stock numbers for the colors I needed, twice gave the size spools that I needed, got the confirmation from the clerk, drove a half-hour only to find that, of course, the spools were not the ones I asked for and the wrong size for the case. So much for calling ahead and face-to-face shopping . . . )
It was like walking into OZ!
I ordered exactly what I needed, paid with PayPal and hit SEND. Get this: If your order is over $35 shipping is FREE. If it’s UNDER $35 shipping is only $2! I spent $4 just driving back and forth from a shop – empty handed!
This morning as my buddy Bonnie and I sat around my dining room table I got an email from Donna of Follow That Thread. She wrote:
Would you mind checking on one color you need to refill your Borsa? Looking at the fb picture, it seems 2905 is missing and not 2847. I want to be sure you get the right color to fill it in and that is what the picture tells me you need. Please let me know at your convenience.
Follow That Thread”
IMPOSSIBLE! Not only am I beyond mistakes, but what shopkeeper would look at a photo of a thread case and KNOW I made a mistake? Well, cupcakes, Donna would! She was right! I must have goofed something up somewhere but, out of nowhere. Donna caught the error and wrote to me!
I was flabbergasted! Bonnie was in shock!
What kind of online shop does that? Our mouths were hanging wide open! I wrote Donna back immediately:
“ OMG! You’re RIGHT!!!! HOW DID YOU KNOW THAT!?!?! LOLOL I’m sitting here with a friend and we think you’re a GENIUS!!!! OMG! YOU ARE RIGHT RIGHT RIGHT AND YOU SAVED ME!!! OMG OMG!
Thank you THANK YOU THANK YOU!!! xoxoxm
WE are SCREAMING here!!!!!! LOL OMGOSH!!!!
Long story, short (too late for that), I just wanted to acknowledge Follow That Thread and Donna and to let you know that if you need AURIfil Thread (and who doesn’t, it’s simply THE BEST THREAD OF ALL TIME) then you know where you can find what you’re looking for. When I need thread, that’s where I’ll be shopping.
There is NOTHING like above and beyond service when I shop. It means EVERYTHING to me.
Glad to be of service Can you tell I LOVE this thread and I know my way around the color chart, hehehe? I will change that to 2905 and ship it today.
Follow That Thread”
That’s it, cupcakes. Just wanted you to know. Sometimes good customer service isn’t just lip service. Now, go buy some AURIfil! xoxom
If you’ve never used Auriful Thread. . .
. . . then you haven’t really sewn!
Why not start off with my BASICS ?